SPECIAL TERMS & CONDITIONS FOR TRAVEL SERVICES & EXPERIENCES

SPECIAL TERMS & CONDITIONS FOR TRAVEL SERVICES & EXPERIENCES

•          All travel products, services and experiences on the BiggRewards Catalogue are operated and / or conducted by BiggLoyalty General Trading LLC.
•          All products and services for sale must be booked through BiggLoyalty General Trading LLC. Placing an order does not guarantee the availability of the product or service. Without the voucher, the facility is not obliged to service the customer.
•          All travel products, services, reservations and experiences are provided in accordance with the availability of the products which is solely in the control of the product / service suppliers such as Airlines, Hotels, Restaurants, Tour Organizers, etc.
•          Airway transportation will be determined based on availability of airlines, aircraft routes and flight status.
•          Unless stated otherwise, all prices for hotel accommodations come in per person in a double room. Accommodation type (Bed & Breakfast, Half Board, All Inclusive, etc.) is stated along with the particular travel product / service. In a double room, a minimum of 2-person accommodation must be purchased.
•          Please carefully review the page of the relevant travel product included in the travel services
•          Compulsory travel insurance must be purchased separately by the customers before the journey begins.
•          Specified Points / Product Prices; It is not valid for Black-out Days such as; public holidays, special occasions, semester breaks, holidays, Christmas, Christmas, local festivals, congresses and fairs.
•          In car rentals, the car rental company may apply minimum rental days during periods such as public holidays, special days, semester breaks, holidays, New Year's Eve, Christmas, local festivals, congresses and fairs.
•          Cancellation and / or change requests that may occur after final reservations are made and the service certificate (Voucher) is issued are processed only after the approval of the relevant airline or facility and the conditions and penal conditions of the relevant airline or facility are reflected to the members.
•          BiggLoyalty General Trading LLC is the go between agencies / parties for the travel services provided by each particular supplier. In this regard, BiggLoyalty General Trading LLC cannot be held responsible for the undesired situations that are not within their control such as airline or any vehicle delays, reservation cancellations, baggage losses, passport and visa problems, etc. In such cases no refund request would be met.
•          BiggLoyalty General Trading LLC cannot be held responsible for the undesired situations that are not within their control. BiggLoyalty General Trading LLC is the go between agencies / parties for the travel services provided by each particular supplier. In this regard, supplier companies are responsible for the safety of all serviced products.
•          Customer accepts all the terms and conditions specified here.
•          Unless stated otherwise, all rooms are checked in earliest at 14:00 hours and checked out latest at 12:00 hours.
•          The hotel rooms are usually designed for 2 people, the added bed for the 3rd person may be smaller and less comfortable.
•          Customers are expected to be at the airport 3 hours before the take off for the international flights and 2 hours before the take off for the domestic flights.
•          The cost of any unused product or service will not be refunded.
•          Reservations must be notified to BiggLoyalty General Trading LLC at least 4 weeks in advance.
•          All tours depart from Dubai unless otherwise stated.
•          Digital codes and tickets cannot be canceled / refunded after placing an order.
•          Digital codes / vouchers are processed and dispatched 3 days after orders are placed in the system.